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Return Policy

THE AVTEC SURGICAL RETURN & REFUND POLICY

RETURNS:

WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION (RMA). To arrange for a return, simply call our Customer Service department at 888-590-9001 or by email at orders@bonegrafting.com. The following conditions must be complied with:

  • All returns must be accompanied by a copy of your invoice and a reason for the return.
  • Merchandise must be returned in its original container and packaging that is unmarked and unopened.
  • Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days will not be accepted.
  • Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
  • Shipping charges will apply on all returns.
  • A restocking fee of $25.00 will be applied to every return.

EXCEPTIONS:

The following special, customized, or government-regulated items are not returnable:

  • Special order items (products that we do not ordinarily stock)
  • Personalized and imprinted items
  • Expired products
  • Items that cannot be returned to the manufacturer
  • Any item marked nonreturnable

INSTITUTIONAL & CORPORATE ACCOUNTS:

Terms of Sale follow the same guidelines unless denoted differently in a contract. Some offers and promotions outlined in this catalog may not pertain. Requests for bids and proposals may be sent to:

 
Avtec Surgical
501 Belle Hall Parkway, Ste. 201
Mount Pleasant, SC 29464
United States