THE AVTEC SURGICAL RETURN & REFUND POLICY
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION (RMA). To arrange for a return, simply call our Customer Service department at 888-590-9001 or by email at firstname.lastname@example.org. The following conditions must be complied with:
- All returns must be accompanied by a copy of your invoice and a reason for the return.
- Merchandise must be returned in its original container and packaging that is unmarked and unopened.
- Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days will not be accepted.
- Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
- Shipping charges will apply on all returns.
- A restocking fee of $25.00 will be applied to every return.
The following special, customized, or government-regulated items are not returnable:
- Special order items (products that we do not ordinarily stock)
- Personalized and imprinted items
- Expired products
- Items that cannot be returned to the manufacturer
- Any item marked nonreturnable
INSTITUTIONAL & CORPORATE ACCOUNTS:
Terms of Sale follow the same guidelines unless denoted differently in a contract. Some offers and promotions outlined in this catalog may not pertain. Requests for bids and proposals may be sent to:
501 Bramson Court, Ste. 302
Mount Pleasant, SC 29464